SUPPORT
Q1: When will the products showcased at CES be officially launched and available for purchase?
A1: Thank you for your interest in our showcased products. Please note that items at our booth may include production-ready models, pre-production prototypes, and concept demonstrations.
- For Production Models: Selected products will be available for order immediately following CES. Official sales and shipping will commence in Q1 2026. Please contact our sales team or check our website's product pages after the show for exact dates and regional availability.
- For Future Products: Some innovations are part of our roadmap and are shown to gather feedback. Their official launch dates will be announced later in 2026. We recommend subscribing to our newsletter or following our social media channels for the latest launch announcements.
Q2: How can I purchase your products or inquire about becoming a distributor?
A2: We offer several channels for procurement, tailored to different types of clients.
- For Distributors, Retailers, or OEM/ODM Partners:
Please contact our Global Business Development Team directly via email at marketing@lumistar.ai. We will connect you with a dedicated representative to discuss partnership terms, volume pricing, and regional distribution agreements. - For Enterprise/B2B Clients (Large Volume):
Please submit your inquiry through our Enterprise Solutions Contact Form or email sales@lumistar.ai Our team will provide customized pricing and support. - For End-Users (Direct Consumer Purchase):
Our products are available through authorized retailers and our official online store. Availability varies by region.
Q3: What after-sales service and support do you provide?
A3: We are committed to providing comprehensive support throughout the product lifecycle.
- Warranty: All our products come with a standard 24-month limited warranty, covering defects in materials and workmanship. Warranty terms are detailed with each product.
- Technical Support: Access our 24/7 Support Portal for FAQs, troubleshooting guides, user manuals, and software/driver downloads. For direct assistance, you can:Submit a ticket via the portal.Email support@lumistar.ai.Contact your local service center (available in key regions).
- Repairs & Returns: Warranty and non-warranty repair services are handled through our regional service centers. Please contact our support team first to initiate an RMA (Return Merchandise Authorization) process.
- For our distributor and enterprise partners, we offer dedicated partner support lines and advanced replacement programs.
Q4: How can I stay connected and engage with your brand after CES?
A4: We invite you to join our community and be the first to access exclusive updates and opportunities. Here are the best ways to stay engaged:
- Subscribe for Official Updates: Opt-in to our newsletter to receive product launch announcements, company news, and exclusive insights directly in your inbox.
- Join Our Inner Circle: Gain access to exclusive user communities or beta programs. Collaborate with other professionals, provide early feedback on new developments, and help shape the future of our products.
- Unlock Attendee-Exclusive Offers: As a valued CES visitor, you are eligible for special offers and promotions. Ensure you provide your contact information at our booth or through our post-show survey to receive these benefits.
- Follow Our Journey on Social Media: Connect with us on Instagram for real-time updates, industry conversations, and behind-the-scenes content.
To begin, simply share your contact preferences with our team at the booth or via our post-event communication. We look forward to continuing the conversation!
